You can update the firmware of 50S using two options. WiFi Adapter is the recommended option at your residence, with which you can enjoy automatic firmware updates. And the Bluetooth Device Manager is an alternative solution when the WiFi adapter is not available or you don't want automatic firmware updates.
The included WiFi Adapter handles your rapid charging needs and can also be set to automatically install any available firmware updates to your 50S via your wireless network. Connect the adapter to your WiFi network, and after a one-time setup, it’s programmed to detect and install updates when the headset is connected. Refer to the Quick Start Guide for your WiFi Adapter.
Download the Bluetooth Device Manager to automatically update the latest firmware and device settings.
Download and install the Bluetooth Device Manager on your computer.
WINDOWS Bluetooth Device Manager for Microsoft® Windows 7, 8 series and 10.
MAC Bluetooth Device Manager for Mac® OS X Mountain Lion, Mavericks, Yosemite, El Capitan, Sierra, High Sierra and Mojave.
Choose the voice prompt language of your choice then download the firmware and update your product with the Bluetooth Device Manager.
Reset your product to factory default setting (refer to User's Guide) and pair your product with your Bluetooth devices again.
For Troubleshooting guidance please visit:
Customer support is available online and by telephone, as detailed below.
EU: +49 (0) 221 17735396
North America: 1-888-333-7362
Please use the above assets before contacting your Triumph dealer.
Sena provides the warranty service ONLY through the Triumph dealer where the purchase of the product was made. Sena warrants the product for three years from the date of purchase, and your receipt of purchase is required for warranty service. The RMA (Return Merchandise Authorization) process is done from the original store of purchase. Please contact the store where the product was originally purchased from.