Download NEXX Device Manager to automatically update the latest firmware and device settings.
Download and install the NEXX Device Manager on your PC.
NEXX Device Manager Device Manager for Microsoft® Windows XP, Vista, 7, 8 series and 10.
NEXX Device Manager for Mac® OS X Snow Leopard, Lion, Mountain Lion, Mavericks, Yosemite, El Capitan, Sierra and High Sierra.
Choose the voice prompt language of your choice then download the firmware and update your product with the NEXX Device Manager.
Reset your product to factory default setting (refer to User's Guide) and pair your product with your Bluetooth devices again.
The NEXXpro products created in partnership with Sena are equivalent in technology, features and functionality to several of Sena's current leading product. For clarification, please see below for a reference of which products are similar to the NEXXpro products:
X-COM is equivalent to Sena SMH10R
If you have any questions or concerns regarding your NEXXpro products, please refer to the Sena Help Desk / Forum for the product rated equivalent to your NEXXpro products based on the above list.
Sena provides the warranty service ONLY through the vendors where the purchase of the product was made. The RMA (Return Merchandise Authorization) process is done from the original store of purchase. Please contact the store where the product was originally purchased from.